FAQ

Are the products sold on KD-fashiongallery.com original?

The products sold on KD-fashiongallery.com are all 100% original, purchased directly from the brands, licensees, or official distributors. The authenticity and provenance of each product are verified.

 

Do the prices of the products include VAT?

Yes, it includes VAT.

 

How much are the shipping costs?

You can see all the shipping rates by visiting the Shipping Rates page.

 

To which regions to you ship?

We ship within Europe and outside Europe as well. For more information please visit the Shipping Regions page. 

 

Is it possible to return the product?

Yes, you can return the product within 14 days if the following conditions are met.

  1. The product must not be damaged.
  2. The product must be returned intact.
  3. The product must be returned in the original packing.

 

How to return the product?

You should send an email to returns@kd-fashiongallery.com and they will guide you on how to return the product.

 

What should I do if I receive a faulty or incorrect product?

Please send an email to returns@kd-fashiongallery.com with a return request along with the photo of the damaged product. They will send you instructions on how to proceed within the next business days following your request.

 

Can I exchange goods?

We do not exchange goods. You need to return the old product and create a new order. 

 

Who pays for the return shipping costs?

We will bear the return shipping costs with in Europe.